Refund policy

Refund Policy Overview:

Due to the personalized and custom nature of our items, we do not offer refunds once an order has been placed and production has begun.

Cancellation Policy:

As our products are made to order, cancellations can only be accommodated within 24 hours of placing the order. After this period, cancellations will not be possible as production processes may have commenced.

Damages and issues

In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will work diligently to address the issue and ensure your satisfaction.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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